Privacy Policy
Last updated: November 2025
1. Information We Collect
We collect information you provide directly to us when you:
- Book a consultation or create an account
- Communicate with us via phone, email, or WhatsApp
- Fill out forms or surveys
- Participate in consultations with Dr. Chetna Bhaisare
This may include: name, email address, phone number, date of birth, medical history, symptoms, and treatment preferences.
2. How We Use Your Information
- Provide, maintain, and improve our healthcare services
- Process and fulfill your consultation bookings
- Send you appointment reminders and follow-up care instructions
- Respond to your questions and provide customer support
- Comply with legal obligations and protect against fraud
3. Data Security
We use industry-standard encryption and security measures to protect your personal and medical information. Your data is stored securely and access is restricted to authorized personnel only.
4. Information Sharing
We do not sell, rent, or share your personal information with third parties except:
- With your explicit consent
- To comply with legal requirements
- With service providers who assist in our operations (under strict confidentiality agreements)
5. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for data processing
6. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: privacy@glowheal.com
Phone: +91 83295 63445
Address: Pune, Maharashtra, India